Information Technology Specialist

he following are the duties of this position at the GS-11. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position. Serve as an Information Technology Specialist who provides support, assistance, liaison services to customer agency personnel. Analyze and resolve operational problems and monitor overall customer satisfaction rates, maintain operational standards set at management levels and is accountable for delivery of customer satisfaction. Continuously look for opportunities to provide better, quicker, and cost effective and most advantageous service to customers. Provide user network account support to include setup and configuration (e.g., user profile, e-mail, peripheral access), and troubleshoot user account problems and daily user support issues. Coordinate with customers to ensure they request the appropriate permissions through their security staff. Provide user support and troubleshooting of standard office automation software (e.g., word processing and spreadsheet software.) Ensure users' files on workstations and servers are backed up. Recover files as needed. Attend and participate in customer agency meetings at the local level as requested. Assist local agencies and managers with selection recommendations for hardware and software to meet mission needs as directed by supervisor. Provide user support, some limited training, and troubleshooting on a variety of workstation, core software applications, certified hardware, and approved hardware accessory (e.g., peripherals, mobile devices, and external hard drives) issues.