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Enterprise IT Support Officer Location Support Center
100,000 - 140,000 USD
ManTech
Park Meadow Drive 14280, Chantilly
100,000 - 140,000 USD
Requirements
Must:
- I hold a Bachelor’s Degree and have 2+ years of experience, or I have a combination of education and work experience equivalent to 6+ years.
- I am skilled in resolving technical problems and answering queries by telephone or self-service that involve computer hardware, software, network, system/application access, and telecommunications systems.
- I have knowledge of Windows Active Directory, multiple desktop programs, and configuration and debugging techniques.
- I have experience providing technical support for Windows 10, Microsoft Office 2016 or later, multiple internet browsers, and standard business applications used within a business environment.
- I am familiar with TCP/IP, general networking issues, virus scanning services (desktop, stand-alone, and laptop computing services), servers, printers, and peripheral devices, including installing endpoints such as desktop IT equipment, printers, VoIP and digital phones, and network switches.
Responsibilities
- I will be using ITIL-based processes to streamline the ingestion, triage, categorization, action, and resolution for incoming incidents, requests, and demands.
- I will analyze, troubleshoot, design, and implement fixes.
- I will perform remote desktop triage and system repair using remote tools.
- I will answer questions regarding system procedures, online transactions, system status, and downtime procedures.
- I will support all facets of installations, which includes the physical placement of desktop IT equipment such as printers, CAT5 and fiber optic cable, rack-mounted network equipment, switches, workstations, and communications equipment as required.
- I may need to travel locally between customer buildings or be temporarily assigned to an alternate location in support of special projects.
- I will be a member of a team comprised of diverse skills that provide coverage from 6:00 a.m. to 6:00 p.m., with occasional late coverage until 8:00 p.m. when required.
Description
- I have related work experience in a technical help desk position, refreshing of IT equipment, and providing deskside IT support, along with the installation of IT hardware, networks, VoIP phones, and/or audio/video equipment.
- I may hold a Component Mission Administrator (CMA) Certification.
- I possess special non-commercial systems administrator experience (access management/file transfer).
- I emphasize strong communication skills to effectively work with co-workers, management, and customers, ensuring accurate information exchange.
- I have the ability to quickly adapt to changing tasks and requirements, and I can quickly learn new skills while on the job.
- I must have a current/active TS/SCI with Polygraph clearance.
- I am able to remain in a stationary position at least 50% of the time and constantly operate a computer, phone, and other office equipment for extended periods.
- I can move and traverse within and between buildings and offices, position myself to maintain equipment and cabling, including under desks and in server closets, some of which may be confined spaces.
- I am capable of moving Audio/Visual or Computer equipment weighing 50 pounds or more, which may require team-lift or carts. I can also ascend/descend a ladder, 10+ feet high while pulling cables and adjusting equipment.
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You can find Support Engineer salaries in the United States here.
How many Support Engineer jobs are in the United States?
Currently, there are 1884 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for Support Engineers?
The US is one of the best countries to work as a Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Support Engineer jobs in the United States?
Capgemini, Everlight Solar, Christus Health, Danfoss, The Wills Group, Inc, Amex, Astrion among others, are currently hiring for Support roles in the United States.
The company with most openings is Leidos as they are hiring for 417 different Support Engineer jobs in the United States. They are probably quite committed to find good Support Engineers.
The company with most openings is Leidos as they are hiring for 417 different Support Engineer jobs in the United States. They are probably quite committed to find good Support Engineers.