Enterprise IT Support Officer - Location Support Center

We are seeking a candidate with strong communication skills to effectively collaborate with co-workers, management, and customers. The ideal applicant should have experience in resolving technical problems involving computer hardware, software, network, system/application access, and telecommunications systems. We value self-motivated and organized individuals with excellent interpersonal, written, and verbal communication skills, as well as the ability to provide exceptional customer service. You need to be adaptable to rapidly changing tasks and be able to quickly learn new skills on the job. To qualify, you should possess demonstrable problem-solving and technical skills to resolve critical IT issues. It’s essential to have expertise, training, and hands-on experience with customer-specific systems and technologies. A self-starter attitude, the ability to work independently, and a clear mission focus are vital. Familiarity with Windows 10, Microsoft Office 2016 or later, various web browsers, and standard business applications is required. Knowledge of Windows Active Directory, desktop programs, configuration and debugging techniques, VoIP, TCP/IP networking, and virus scanning services is essential. You should also have experience with servers, printers, and peripheral devices. A BA/BS degree and a minimum of 2 years of relevant experience, or a combination of education and work experience totaling 6+ years, are preferred.