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Enterprise IT Support Location Support Center
100,000 - 140,000 USD
ManTech
Elden Street 733, Herndon
100,000 - 140,000 USD
Requirements
Must:
- I require a Bachelor’s Degree and 2+ years of experience, or a combination of education and work experience equivalent to 6+ years.
- You should be proficient in resolving technical problems and answering queries via telephone or self-service that involve computer hardware, software, network, system/application access, and telecommunications systems.
- Knowledge of Windows Active Directory, multiple desktop programs, and configuration and debugging techniques is essential.
- Experience providing technical support for Windows 10, Microsoft Office 2016 or later, multiple internet browsers, and standard business applications used in a business environment is necessary.
- Familiarity with TCP/IP, general networking issues, virus scanning services (desktop, stand-alone, and laptop computing services), servers, printers, peripheral devices, and installing endpoints is important.
Responsibilities
- I will expect you to use ITIL-based processes to streamline the ingestion, triage, categorization, action, and resolution for incoming incidents, requests, and demands.
- You will need to analyze, troubleshoot, design, and implement fixes.
- Performing remote desktop triage and system repair using remote tools will be part of your duties.
- Answering questions regarding system procedures, online transactions, systems status, and downtime procedures will also be required.
- Supporting all facets of installations, including the physical placement of desktop IT equipment such as printers, CAT5 and fiber optic cable, and network switches, will be essential.
- Local travel may be required between customer buildings or temporary assignments to alternate locations in support of special projects.
- You will be a member of a diverse team that provides coverage from 6:00 a.m. to 6:00 p.m., with occasional late coverage until 8:00 p.m. when necessary.
Description
Preferred qualifications include related work experience in a technical help desk position, refreshing of IT equipment, providing deskside IT support, and installation of IT hardware, networks, VoIP phones, and/or audio/video equipment.
I would appreciate it if you have Component Mission Administrator (CMA) Certification and special non-commercial systems administrator experience (access management/file transfer).
Strong communication skills are important due to working with various groups, including co-workers, management, and customers.
The ability to adapt to quickly changing tasks, requirements, and quickly learn new skills while on the job is essential.
Additionally, you must have a current/active TS/SCI with Polygraph clearance.
Please be prepared for physical requirements such as remaining in a stationary position at least 50% of the time, operating a computer and other office equipment for extended periods, and moving computer equipment weighing 50 pounds or more. This includes the capability to ascend/descend a ladder of 10+ feet while performing tasks.
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You can find Support Engineer salaries in the United States here.
How many Support Engineer jobs are in the United States?
Currently, there are 2054 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for Support Engineers?
The US is one of the best countries to work as a Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Support Engineer jobs in the United States?
Capgemini, Amex, Astrion, Murmuration, Danfoss, Thales, ManTech among others, are currently hiring for Support roles in the United States.
The company with most openings is Leidos as they are hiring for 420 different Support Engineer jobs in the United States. They are probably quite committed to find good Support Engineers.
The company with most openings is Leidos as they are hiring for 420 different Support Engineer jobs in the United States. They are probably quite committed to find good Support Engineers.