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Systems Support Technician / IT Administrator
54,080 - 62,400 USD
Maddox Industrial Transformer
Victor Hill Road 865, Greenville
54,080 - 62,400 USD
Requirements
Must:
- You have a strong technical background and enjoy working with various technologies.
- You prioritize clear and timely communication through phone, email, chat, or in-person interactions.
- You excel in time management and work prioritization.
- You enjoy solving technical problems and interacting with people.
- You can easily context-switch across different work streams.
- You are comfortable working with vendors and holding them accountable.
- You thrive in a collaborative team environment rather than working independently.
- You are a fast learner, capable of picking up new technologies and user/business contexts quickly.
- You are proactive in writing clear documentation and enjoy using ticketing systems.
- You are a self-starter with a commitment to continuous learning.
Responsibilities
- You will serve as the friendly technical support presence for Maddox employees in the greater Greenville metro area and provide remote support for IT requests across the organization.
- You will assist with new technology deployments (hardware/software) to meet our growing needs and monitor and troubleshoot local network, surveillance, and access control systems.
- You will ensure all team members have the technological tools necessary for success and manage open support requests to completion.
- You will set up new users, change access permissions, and manage networks, ensuring facilities are secured with functional surveillance and access control systems.
- As the first point of contact for support, you will respond to internal user requests, provide customer service, track issues, and create timely resolutions.
- You will investigate and troubleshoot failures, coordinate with Systems Support Engineers and external support teams, and creatively solve problems within various third-party systems.
Description
Maddox is the nation's leading provider of electrical transformers to the commercial and industrial market, recognized as one of the fastest-growing companies in America. Our values are rooted in a Christian foundation, and we are passionate about investing in our people, processes, and culture.
We maintain a give-the-best/expect-the-best attitude. Our team utilizes high-end laptops (mostly Apple), docks, and multiple external monitors, along with iPads and related peripherals in our shop. We employ cloud-based solutions that allow our team to work flexibly, integrating best-in-class SaaS products.
We value experience but are also willing to invest in promising early-career candidates with the right aptitude and attitude. A technical degree is helpful but not required. The position requires flexibility to coordinate support coverage and assist with special IT projects, offering benefits such as paid time off, maternity/paternity leave, and health and wellness benefits. This is a full-time role, primarily based in our Greenville-area offices, with travel to other locations as needed. The pay range is $26.00 - $30.00 per hour, alongside bonus opportunities and up to a $1,000/month wellness stipend for full-time employees.
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The company with most openings is Leidos as they are hiring for 473 different Support Engineer jobs in the United States. They are probably quite committed to find good Support Engineers.
The company with most openings is Leidos as they are hiring for 473 different Support Engineer jobs in the United States. They are probably quite committed to find good Support Engineers.