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Senior Desktop Support Technician
75,000 - 75,000 USD
Leidos
Chickaloon Place 209, Indian Head
75,000 - 75,000 USD
Requirements
Must:
- Must be a US Citizen
- DoD Secret Clearance required
- High school diploma with 5+ years of prior relevant experience
- Valid DoD 8570 IAT Level II: Security+ or higher Certification
- Demonstrated expertise in IT Enterprise Operations
- Experience with Microsoft Windows OS, version 10
- Familiarity with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
- Basic network troubleshooting skills
- Excellent customer service skills
- Strong oral and written communication skills
- Ability to lift and carry 50 lbs for up to 100 feet at a time; able to lift 25 lbs vertically using ladders
- Capacity to work in confined spaces, noisy environments, and to stand or sit for 8 hours at a time
- Proficient in using basic hand tools, such as screwdrivers and wrenches for rack mounting equipment
- Normal color vision to identify different colors of wires and cables; correctable vision to 20/20 or better; depth perception to judge distances safely
- Valid state license required to drive personal or corporate vehicles to various job locations
Responsibilities
- Assist junior technicians in resolving complex issues
- Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
- Serve as backup to the Site Operations Lead
Description
At Leidos, we are proud to be part of NGEN, the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, our team delivers the core backbone of the Navy-Marine Corps Intranet, providing vital cybersecurity services, network operations, service desk support, and data transport. We are committed to improving the capability and service of the Navy while significantly reducing costs through a unified approach to shore-based networks and data management.
We understand that the most talented and diverse IT and Engineering professionals have many career options. Joining our team as a Senior-level Desktop Support Technician, located in Indian Head, MD, means becoming a key member of our Field Services team, where you will provide direct desk-side support, troubleshoot, and repair IT devices.
We value organization, detail orientation, strong leadership skills, and the ability to work independently while collaborating effectively with your team. If you're ready to invest in your career and work with skilled professionals, we encourage you to apply. The anticipated pay for this position is $75,000.
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How many Support Engineer jobs are in the United States?
Currently, there are 2164 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for Support Engineers?
The US is one of the best countries to work as a Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Support Engineer jobs in the United States?
Capgemini, LGS, une Société IBM / an IBM Company, CGI, Murmuration, Canadian National Railway, Leidos, Cognizant among others, are currently hiring for Support roles in the United States.
The company with most openings is Leidos as they are hiring for 469 different Support Engineer jobs in the United States. They are probably quite committed to find good Support Engineers.
The company with most openings is Leidos as they are hiring for 469 different Support Engineer jobs in the United States. They are probably quite committed to find good Support Engineers.