2054 IT & Software Developer jobs in the US
Be among the first 5 applicants!
NCIS Help Desk Analyst Tier II
48,423.2 - 65,564.4 USD
General Dynamics Information Technology
Potomac Avenue 301, Quantico
48,423.2 - 65,564.4 USD
Requirements
Must:
- Clearance Level Must Currently Possess: Secret
- Clearance Level Must Be Able to Obtain: Top Secret/SCI
- Suitability: None
- Job Family: Help Desk
- Skills: Cisco Routers and Switches, Help Desk Support, Networks
- Certifications: CompTIA - Security+ CE
- Experience: 5+ years of related experience
- US Citizenship Required: Yes
Responsibilities
As a Help Desk Analyst Tier II, I will initiate and resolve service request/problem incidents. I will consult with the user community to address technical problems and answer queries via telephone or self-service ticket, supporting internal and/or external customer computer hardware, software, network, system/application access, and telecommunications systems. Using my problem-solving skills, I will diagnose, isolate, and analyze issues by utilizing historical database records. Additionally, I will route calls to product line specialists or system support specialists, maintain and update records and tracking databases, and alert management to recurring problems and patterns. I will collaborate with system administrators and developers to ensure services and incidents are completed while also providing an outstanding customer service experience across all organizational levels.
Description
We are looking for a Help Desk Analyst Tier II to join our IT Technology Development division within the NCIS ITD organization in Quantico, VA. The Naval Criminal Investigative Service (NCIS) is responsible for criminal investigation, law enforcement, counter-terrorism, counterintelligence, and cyber matters within the Department of the Navy.
To succeed in this role, you will need an active Secret clearance and must be able to obtain a Top Secret clearance. You should have 5+ years of IT support experience in a Help Desk environment, with experience in Cisco switches and routers. A Security+ CE certification is required, along with a High School Diploma (AAS preferred). This position will be onsite at Quantico, VA, and US citizenship is required.
At GDIT, we offer a comprehensive benefits package, including 401K with company match, health and wellness packages, professional growth opportunities, and work-life balance options.
We are GDIT, a global technology and professional services company committed to delivering innovative solutions. We are an Equal Opportunity/Affirmative Action employer, welcoming qualified applicants from all backgrounds.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find Support Engineer salaries in the United States here.
How many Support Engineer jobs are in the United States?
Currently, there are 2054 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for Support Engineers?
The US is one of the best countries to work as a Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Support Engineer jobs in the United States?
Capgemini, Amex, Astrion, Murmuration, Danfoss, Thales, ManTech among others, are currently hiring for Support roles in the United States.
The company with most openings is Leidos as they are hiring for 420 different Support Engineer jobs in the United States. They are probably quite committed to find good Support Engineers.
The company with most openings is Leidos as they are hiring for 420 different Support Engineer jobs in the United States. They are probably quite committed to find good Support Engineers.