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Human Resources Product Manager II - Digital HR Experience
80,000 - 120,000 USD
Christus Health
North O'Connor Boulevard, Irving
80,000 - 120,000 USD
Requirements
Must:
- Bachelor's Degree in Educational Technology or a similar field from an accredited university or college, or a minimum of 3 years in digital product management.
- At least 3 years of experience in digital domains, including:
- Demonstrable digital acumen.
- Experience in building and maintaining web applications and platforms, with knowledge of HTML, CSS, and JavaScript.
- Familiarity with web technologies, learning/content management systems, multimedia/authoring tools, and assessment/evaluation tools.
- Experience in evaluating learning technologies and performing research/development in the field of learning.
- Vendor management experience, including contract negotiations and management.
- Strong consulting skills with the ability to quickly assess situations, identify gaps, and present possible solutions as a thought leader.
- Ability to create key technical documentation (e.g., step-by-step/user guides, knowledge articles, FAQs).
- Experience with MOOCs, micro-learning, simulations, virtual reality, augmented reality, self-paced and video-based learning, chatbots, and artificial intelligence.
- Experience in a highly matrixed environment is desirable.
- Proven track record of establishing relationships and being a strategic partner.
- Desire for self-development to stay current with a continuously changing technical landscape.
- Strong communication, customer service, and project management skills.
- An eye for the βnowβ and βnext,β with a desire to discover new technologies and their applications.
Responsibilities
- Develop and maintain digital properties on a variety of platforms, including intranet, social media, learning tools, chatbots, VR, AR, AI, video, mobile, and web technologies.
- Manage all aspects of the technology project lifecycle.
- Support the vendor review process and help onboard new tech vendors as needed. Ensure efficient monitoring, triage/support, strong documentation, and proper test coverage on all technology solution vendors.
- Assess the effectiveness of existing and proposed technology solutions.
- Identify key projects or audiences where innovative new techniques will have the greatest impact.
- Facilitate requirements gathering and assist with the creation of project deliverables.
- Develop pilot program operations for new technologies.
- Play an active role in creating measurement and reporting programs; provide ongoing reports to the team and focus on continuous improvement.
- Maintain a strong understanding of technology industry trends and best practices, and how they impact our technology strategy.
- Consult on the use of technology solutions and identify the most appropriate blend of technologies based on specific scenarios, gathering technical and user experience requirements as needed.
- Identify opportunities to enhance, automate, and integrate with internal platforms, collaborating with internal groups accordingly.
- Provide customer service by addressing queries or directing them as applicable.
- Provide digital support for communication campaigns and other efforts.
- Be a leader and active contributor to the HR Tech community.
Description
At CHRISTUS HEALTH, we are powered by our people and innovative software solutions. It is essential for us that our associates and technology work together seamlessly to drive operational efficiency, ensure productivity, and manage costs. In this role, you will establish, influence, and drive elements of our digital presence and people technology strategy. By joining our new team, you will help create and build world-class experiences at CHRISTUS. You will be responsible for identifying and implementing technology solutions, tools, and platforms while serving as an internal subject matter expert within our HR Technology department. Collaborating with cross-functional teams, you will ensure that our technology solutions align with the needs of our business and associates, while achieving measurable impact with a user-centered focus.
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